Returns & Exchanges

We want you to love your ILIA products, but if you are not completely satisfied, we offer free returns and exchanges on all orders within 60 days of purchase. Items must be in their original packaging and gently used to qualify for a full refund.

1

Visit the Returns Portal

Head to our online returns center and enter your order number and zip code to locate your purchase history.

2

Select Your Items

Choose the specific products you wish to return or exchange and provide a brief reason for the request to help us improve.

3

Print Your Prepaid Label

Download and print the provided prepaid shipping label and affix it securely to your return package.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund or exchange will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing